Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deida Betancourt Aponte

Deida Betancourt Aponte

October 11, 2024

5  out of  5
rating by Deida Betancourt Aponte
"Nick is THE best! Fast, honest and very approachable! Need the best deal? Contact Nick today!"
We responded:
"Thank you for the review. "
Profile photo of patricia hundsdorfer

patricia hundsdorfer

September 23, 2024

1  out of  5
rating by patricia hundsdorfer
"Terrible customer service"
We responded:
"When you called in to ask questions about your policy, we informed you that since you are not insured in this office we wouldn't be able to see your policies. We explained that you would need to contact your agent for any specific questions, which you replied with ok and hung up. "
Profile photo of Sam Timothy

Sam Timothy

September 11, 2024

5  out of  5
rating by Sam Timothy
"Due to changes in homeowners insurance market, I was referred to Bill Tait State Farm by former broker. I connected with Nick and quickly experienced excellence in service and insurance knowledge. Nick has been proactive, responsive, and a pleasure to work with."
We responded:
"Thank you so much for the review. We strive to provide the best service possible. "
Profile photo of Noreen Abramovitz

Noreen Abramovitz

August 23, 2024

5  out of  5
rating by Noreen Abramovitz
"I needed to change agents and this agency was recommended to me by a good friend. I worked with Nick Maddox and he was fantastic! I needed very quick help with multiple coverages for two homes. He really cared and made sure that I met my deadlines. He continues to help me with more issues. I can recommend him without hesitation."
We responded:
"Thank you for the review. I’m glad we were able to meet your expectations. "
Profile photo of Hans Geprags

Hans Geprags

July 25, 2024

5  out of  5
rating by Hans Geprags
"My home recently was struck by lightning and caught fire which resulted in a total loss to my home. During the entire event, Bill and his team, specifically Nick were in constant touch we me. Helping me through this process, making sure my family and I were okay and had shelter and clothing as we lost everything. Having Bill's agency supporting us made all the difference. The loss of a home is not something you expect to happen or think about however the coverage that Bill insured use with has made all the difference as we begin to recover from this horrible event. I cant recommend Bill and Nick enough."
We responded:
"Thank you for the review and I’m glad we were able to handle everything quickly for you and your family. "
Profile photo of D C Mista

D C Mista

May 28, 2024

5  out of  5
rating by D C Mista
"I've been with Bill Tait Agency for my car insurance and I was always pleased with my interactions. That said, I decided to discuss life insurance and was blown away with the walk through and application with Nick. Not sure who needs to hear this at Bill Tait, but you need an office full of Nicks. Compassionate, thorough, sense of humor, professional are just a few that comes to mind!! Great job, and thanks, Nick!!"
We responded:
"Thank you so much for the review. I glad to hear your experience was top notch. "
Profile photo of J Baker

J Baker

May 14, 2024

5  out of  5
rating by J Baker
"Highly recommend Bill Tait with State Farm. As I have new teen drivers - the rate I was paying versus the quotes I was receiving for adding a teen driver were insanely high and I was with one of the big insurers. I sent Bill my current policy and he did an apples to apples comparison and was able to save me a lot of money per month. I would definitely recommend reaching out to Bill as I am positive he can get you a better monthly rate with the same (and maybe better) coverage than you had before."
We responded:
"Thank you for the review and I’m glad we were able to help your family out and save some money in the process. "
Profile photo of Jennifer Morgan

Jennifer Morgan

April 30, 2024

5  out of  5
rating by Jennifer Morgan
"Highly recommend! The team at this office is caring and friendly. Christine is always looking out for us, I really appreciate how she treats us and I am grateful for all her help!"
We responded:
"Thank you so much for the review. Christine goes above and beyond to help. "
Profile photo of Jim Kelley

Jim Kelley

April 18, 2024

5  out of  5
rating by Jim Kelley
"Awesome experience with Bill Tait and his team. They take great care of our family covering both our home and auto insurance needs. Highly recommend them."
We responded:
"Thanks for your kind review. We appreciate your continued support. "
Profile photo of D Chung

D Chung

March 11, 2024

5  out of  5
rating by D Chung
"Lexi was very informative and made signing up for my auto insurance a breeze. Thank you for making my experience smooth and efficient. 10/10 recommend."
We responded:
"Thank you so much for the kind review. We strive to make the process of switching as easy as possible. "
Profile photo of Charli. TV

Charli. TV

October 13, 2023

5  out of  5
rating by Charli. TV
"Bill made it quick and easy to get insurance while I was in a bind. <3"
We responded:
"Thank you for the review. I'm glad we were able to help you out. "
Profile photo of Chloe Walker

Chloe Walker

July 31, 2023

5  out of  5
rating by Chloe Walker
"I'm so appreciative of everyone at this office. They have always provided great service, are willing to help and are honest. I've used them for both rental and car insurance. I had positive experiences with both!"
We responded:
"Chloe, Thank you for the review. Our goal is to provide the highest quality customer service that we can. "
Profile photo of Maintainthegain

Maintainthegain

November 15, 2022

5  out of  5
rating by Maintainthegain
"I have been working with Christine Morgan at Bill Tate's office for five years now, referred to me by my parents who have worked with her for much longer. I had never had a dedicated insurance agent before, and my experience working with Christine has been life changing. Any time I need something insurance related I can easily reach her directly. She's so nice to work with, and takes such good care of us. Christine is so personable, I feel like I'm VIP, like I have an Auntie in the insurance business."
We responded:
"Thank you for the kind review. We take pride in delivering the highest customer service we can."
Profile photo of David Miketinac

David Miketinac

June 8, 2022

5  out of  5
rating by David Miketinac
"Is there a rating beyond five stars? I recently moved to Southlake from Minneapolis. We have been State Farm customers for almost 30 years but left the state about twelve years ago. Upon our return to Texas, we sought out our old agent in Austin who had retired. I was recommended Bill Tait here in Southlake. I went on line and literally within minutes he and his team responded. I went from MN to TX insurance almost immediately. His team has called and emailed with questions. Finally, Bill even offered to come out personally to help me with the Drive Safe app. All in, if you are looking for insurance, I would HIGHLY recommend you seek out Bill Tate State Farm. He and his team offer a superior level of customer satisfaction and do so with an incredibly welcoming style. Great job Bill, Christine and the entire State Farm Southlake team!"
We responded:
"Thank you so much for your kind review. We look forward to taking care of your insurance for years to come."
Profile photo of Haylee Norris

Haylee Norris

May 13, 2022

5  out of  5
rating by Haylee Norris
"I am a photographer and was needing business liability insurance. After trying to contact another State Farm agent who didn’t seem to prioritize me, another photographer friend referred me to Bill. I was very impressed with his work ethic and how he went out of his way to make sure I had what I needed for my business. He was quick to answer questions and he followed up with me after a few days to make sure I was good to go. (Let’s be real, insurance, especially for businesses can be a little confusing at times, but Bill made things very easy to understand and he made sure I was covered.) I would highly recommend Bill for your insurance needs- whether personal or for business."
We responded:
"Thank you so much for the review. I look forward to handling your insurance."
Profile photo of Jeff Isler

Jeff Isler

April 4, 2022

5  out of  5
rating by Jeff Isler
"Bill is a fantastic insurance agent. He's attentive and professional. He knows his business and responds quickly to questions or problems. I highly recommend him for both business and personal insurance."
We responded:
"Thank you Jeff for your review. I have enjoyed taking care of your insurance."
Profile photo of Guy Midkiff USMC

Guy Midkiff USMC

June 23, 2021

5  out of  5
rating by Guy Midkiff USMC
"Mr Tait has grown rapidly in our community because of hard work, competence, and a genuine commitment to customer care. He has that rare personality trait that leaves you feeling as if you have known him for years. Guy"
We responded:
"Thank you for the review Guy. It has been a pleasure getting to know you."
Profile photo of M. Grant

M. Grant

June 22, 2021

5  out of  5
rating by M. Grant
"I highly recommend Bill Tait, State Farm. We have our home and autos insured with them. Bill and his staff are professional, knowledgeable and extremely responsive. If you want an agent that will truly look out for your best interest, choose Bill Tait."
We responded:
"Thank you for your review. We have enjoyed taking care of your insurance needs."
Profile photo of Kristine Kemp

Kristine Kemp

June 21, 2021

5  out of  5
rating by Kristine Kemp
"Bill Tait and his staff always go above and beyond. We've been with State Farm over 30 years, but when we switched to Bill Tait, he helped us get better coverage and found additional ways for us to save. When our teenager became a driver, his staff helped us walk through the process and even called to check in on her progress. He'll be our agent for life!"
We responded:
"Thank you for you kind review. We always strive to go above and beyond expectations."
Profile photo of Tarique Hussain

Tarique Hussain

June 18, 2021

1  out of  5
rating by Tarique Hussain
"Had a truly awful experience with Bill Tait State Farm. State Farm agent, Christine Morgan offered me an attractive quote for switching my Motorcycle policy from All State (my current policy provider) to Bill Tait state farm. My All State agent (who has always been great) even told me "This deal sounds like a no-brainer for you since you’re saving ~ $284, not sure how on earth they are offering you such a low rate". It sounded too good to be true but I made the switch. While they were quick to sign me up, it then took the State Farm team a few weeks to create my account and when I followed up, Christine claimed they were facing “internal issues.” A few days later, she reached out again to let me know she had “accidentally” given me the wrong rate – and had previously bundled auto and motorcycle rates and now I would not be eligible for the discount, since I was only signing up for motorcycle insurance. I had been very clear that I was looking for motorcycle ONLY rates – as the bundled auto / home insurance rates they had at the time were outrageously overpriced. When I checked the rates I realized the premium she was now offering me was even higher than my previous rate with All State…in fact almost twice as high! When I called back to discuss the same with her she was pretty flippant about it – saying I could just cancel the policy if I wanted. What a waste of time! This agency is clearly misguiding customers – attracting them with falsely quoted lower premiums and policy rates, then doing a bait and switch once they have you signed up. Stay away!!!"
We responded:
"Tarique, I’m sorry if your interaction with my agency didn’t meet your expectations. Below is the information I found in the notes on your file: You sent us an e-mail on March the 4th with your current Home, Auto, and Motorcycle dec pages and said “ hope you can help me with the best quotes possible”. If all you wanted was just a motorcycle quote then why send your home and auto info as well? On March the 9th you sent an e-mail thanking us for the quick response and asked what could be done to reduce the premium on the home and auto so you could move your business to us. Your account was set up immediately, however during the underwriting stage it was determined we needed valid information from your spouse which held up the process. Christine spoke with you on or around April 5th and informed you since we did not write your home and auto policies that the rate for the motorcycle was going to be higher than originally quoted. Even without the additional savings, our rate was lower then what you were currently paying. You said you understood and was hoping to sell your motorcycle soon so it was ok. You then added coverage to the policy that you never had with your current carrier, which did cause the rate to increase over what you were currently paying. Your statement about our home and auto rates being outrageously overpriced is far from the truth. We sent and discussed the quotes with you. Although our rates were higher than what you are currently paying, it would have ended up around $20 more per month. I don’t believe Christine had an issue if you wanted to cancel your policy and if you would like to discuss this in more detail please call my office."
Profile photo of Jon Wisdom

Jon Wisdom

May 25, 2021

5  out of  5
rating by Jon Wisdom
"I have had a very pleasurable experience with switching my insurance policies over to Bill Tait State Farm. Tabitha has been helping me and she has been a pure delight to work with."
We responded:
"Thanks for your review Jon. We strive to make things easy when switching to us. We look forward to taking care of your insurance."
Profile photo of charles m

charles m

December 23, 2020

5  out of  5
rating by charles m
"I would highly recommend you consider this group for all your insurance needs. Home, auto, boat. I recently switched over from Farmers and am super happy and saved about 25%. WOW. Christine Morgan is on it, and so awesome to deal with!!! She is a rock star. You will be impressed. Thank you."
We responded:
"Thank you for the kind review Charles. Christine is a huge asset to my office and goes above and beyond to exceed everyone’s expectations."
Profile photo of Kelly Clenney

Kelly Clenney

October 29, 2020

5  out of  5
rating by Kelly Clenney
"Bill Tait and his staff are excellent! I would recommend him for any of your insurance needs!"
We responded:
"Kelly Thanks for your review. I’m glad we have been able to exceed your expectations."
Profile photo of Moe Kargbo

Moe Kargbo

October 29, 2020

5  out of  5
rating by Moe Kargbo
"Bill and his State Farm staff are amazing and professional! I will refer all my friends and family to them."
We responded:
"Moe, Thank you for the review. It’s been my pleasure taking care of your insurance and getting to know you and your wife."
Profile photo of Decluttered DFW

Decluttered DFW

October 29, 2020

5  out of  5
rating by Decluttered DFW
"We get so much better coverage for barely any more than what we were paying at a previous insurance company! Plus Bill & his team are quick to respond and answer all my questions, and remind me on ways to continue to save with their policies! We’ve been very happy making this switch!"
We responded:
"Thank you for the kind review Kiera. I appreciate your trust in my team. I look forward to handling your insurance for years to come."